You have the right to return the whole order or part of it without having to tell us the reason why you want the products returned, within 14 working days from the date of receipt. Send the product with the courier company ELTA courier with a charge of € 2.00.This amount will be deducted from your change or refund and therefore will not need to be paid to the shipping company. In case you choose to use any other courier transport company of your choice, you will be fully charged for the shipping costs. In case the return is made by another courier - our company will not accept the charge and automatically the return.
To exercise the right of withdrawal, you are required to complete and submit the special "return form" that you will find at the bottom of the page.
You must send the product in perfect condition in which you received it, ie without packaging has been confirmed and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt at the same time as submitting your withdrawal statement. The return will be accepted only after the approval of the company. In the return package you mention: To AFOI G.PAPADIMITRIOU OE , Koumoundourou & Ypsilantou Karditsa street.
RETURN PROCEDURE FOR NON-DEFECTIVE PRODUCT
1. Send the product at your own expense, with a courier company, together with a copy of the Retail Receipt, stating the reason for changing / returning the product.
2. In the return package you mention: To AFOI G.PAPADIMITRIOU OE , Koumoundourou & Ypsilantou Karditsa street.
3. The package includes your complete details (name, contact phone, account number, IBAN, bank) and a mandatory copy of the Retail Receipt.
4. Once we receive the product, the copy of the receipt and your complete details, the refund process begins.
All parcels are inspected by company staff before shipment. However, in case you find a problem, you should send an email to firstname.lastname@example.org within 24 hours from the time of delivery, expressing your reservations.
In case the product is defective and the wear is normal, the product is sent to the company with the courier company ELTA COURIER at the recipient's expense, according to the Returns procedure. The product is replaced and returned to the customer at the expense of the company.
In order for a product to be accepted as defective, the wear must not be from misuse of the product. In case it is found that the damage is due to misuse of the customer, then the same product is returned to the customer with shipping costs borne by the customer.